1. Return Eligibility

• Item received is damaged, defective, or incorrect.
• Return request is initiated within 7 days of delivery.
• Product is unused, unwashed, and unworn.
• Original tags, labels, and packaging are intact.

2. Non-Returnable Items

• Sale or clearance products.
• Customized or personalized items.
• Used, washed, or altered products.
• Gift cards and promotional products.

3. Return Process

1. Contact customer support within 7 days.
2. Provide order number and product photos.
3. Receive return approval and instructions.
4. Pack and return the item securely.

Returned items are inspected before refunds or exchanges are approved.

4. Refund Policy

• Refunds are processed after quality inspection.
• Refunds are credited to the original payment method.
• Processing may take 5–10 business days.
• Shipping charges are non-refundable unless the return is due to our error.

5. Exchange Policy

• Exchanges depend on product availability.
• If unavailable, store credit or refund may be offered.
• Exchange requests must be made within the return period.

6. Damaged or Incorrect Products

• Notify us within 48 hours of delivery.
• Share clear photos of the product and packaging.
• Replacement, exchange, or refund will be arranged after verification.

7. Cancellation Policy

• Orders can be cancelled before shipment.
• Cancelled orders are refunded to the original payment method.
• Once dispatched, cancellation requests cannot be accepted.
• Eligible returns can still be requested after delivery.